leadership and management development
Leadership training is a vital investment for any organization aiming for growth and resilience. Through workshops and coaching, it develops essential skills like strategic thinking, emotional intelligence, and effective communication. This training cultivates well-rounded leaders capable of guiding teams to success, thereby positively impacting productivity and long-term sustainability.
succession development
ONE OF OUR MOST POPULAR AND INTENSIVE LEADERSHIP TRAINING EVENTS
This is a multi-day program that will ensure your leaders are the best in their current role and help you
identify potential leaders and prepare them for roles of greater responsibility within your organization.
The program is a highly customized session which involves not only the participants (leaders) from your
organization, but organizational assessors who will provide feedback on the participant’s critical thinking
skills, organizational skills, knowledge of company policies and procedures, ability to connect with
others and strategically address situations in the workplace.
The program involves case studies and innovation assignments in addition to role plays with actors
where participants must effectively and efficiently resolve actual issues faced in your specific business.
We will collaborate with the customer to ensure all the content in the Leadership Development Session
is customized to meet the customer’s business needs – including mission and values, terminology
specific to the organization, etc.
Upon completion, participants will be provided feedback on their strengths and areas of opportunity.
We can also assist the organization in developing Individual Development Plans with ideas for
participants to address any gaps which may exist.
the five behaviors
The Five Behaviors® Team Development transforms intact teams through The Five Behaviors model of Trust, Conflict, Commitment, Accountability, and Results to drive team effectiveness and productivity.
This powerful experience asses an intact team’s approach to teamwork and helps team members better understand themselves and the personalities on their team so they can effectively achieve their goals.
The result is a unique and impactful team development solution that empowers teams to rethink their approach to teamwork, shape new, more productive behaviors to increase productivity, and create a common language that completely redefines what it means to work together. When team members gain the interpersonal skills needed to understand how they and others contribute to their team’s development and how their part can make or break the team and its dynamic, they can work and rise together.
The Assessment
It all starts with an assessment, which measures how the team is performing in five areas: Trust,
Conflict, Commitment, Accountability, and Results. This assessment helps participants identify their
individual DiSC style and discover how each style brings value to the team.
The Profile
After taking the assessment, participants receive a precise, personalized profile that deepens their
understanding of self, work style, and others on their team. Teams will also learn how their specific
team is performing on each of the behaviors in the Five Behaviors model.
The Facilitation
The facilitation experience takes place over a training session, led by a trained Five Behaviors expert. This session brings the personalized profile insights to life through powerful breakout activities and group discussions that help the team translate the learnings into impactful everyday practices.
Tools To Continue The Teams Development
Because building a cohesive team takes time and continuous effort, teams can continue their learning and development through both the comparison and progress reports.
COACHING AND MOTIVATING EMPLOYEES
Motivated team members are happier, more engaged, and more committed to your organization. They are more likely to speak highly of your company, which in turn attracts top talent and creates a loyal following. Each member of your workforce wants to feel seen and recognized. Coaching and Motivating Team Members is valuable for individuals and will impact your bottom line in a positive way!
WHY IS COACHING TEAM MEMBERS TRAINING IMPORTANT?
Motivated team members create increased productivity and enable your organization to achieve higher outputs. Boosted performance and morale mean better customer service and a positive work environment. Establishing a happy work life for your team retains top talent and attracts new talent. Coaching your team members also helps you develop your internal leadership pipeline, further
motivating your team members to grow with the company and remain loyal.
TEAM MEMBER MOTIVATION TRAINING COURSE
Our team member motivation course focuses on an individual’s personal need for approval and recognition. The training uses the Professionalism, Respect, Integrity, Caring and Engagement (P.R.I.C.E.) model. These are not only vital qualities of a leader, but individual contributors should focus on developing these traits to achieve a high performing organization.
p.r.i.c.e. model
The training includes:
• Learning how to coach: The facilitator will demonstrate how to motivate team members and encourage them to self-drive their performance and growth and hold themselves accountable.
• Creating an action plan: Our expert trainer will help cultivate a plan to overcome obstacles, establish performance measurements and track progress on an individual and team basis.We will always customize the training to your organization's specific needs.
The course will empower your leaders to cultivate the following qualities in their team members:
• Professionalism: This quality focuses on a person's conduct. It can include wearing appropriate attire, being punctual, using proper language, being a team player and having a strong work ethic.
• Respect: This aspect focuses on treating others with respect, care and trust. It can be as practical as taking an interest in others' lives or helping a colleague who is having a tough week.
• Integrity: This quality is about exemplifying honesty, fairness and consistency and taking complete ownership of mistakes.
• Caring: Demonstrating empathy in a professional environment is vital, which is why everyone must bring a sense of caring to their relationships.
• Engagement: Passion, commitment and enthusiasm are critical forces in workplace success.
conflict resolution
Conflict in the workplace is inevitable. Your organization is brimming with unique individuals with diverse backgrounds, styles, opinions, and objectives. Differences will arise, and how you deal with those differences is vital to establishing a positive work environment and an engaged workforce.
Successfully navigating disagreements in the workplace is of utmost importance to improve team collaboration and build resilient, professional relationships. Whether an individual contributor or leader, every member benefits from conflict resolution training.
WHY IS CONFLICT RESOLUTION TRAINING BENEFICIAL?
Conflict resolution enables team members to effectively and respectfully address differences at work.
Dealing with conflict:
• Boosts workplace morale.
• Prevents disruptions to productivity.
• Promotes effective communication.
• Increases job satisfaction.
• Builds trust and respect.
• Promotes retention.
• Supports a safe environment.
CONFLICT RESOLUTION TRAINING
Our conflict resolution course is a highly interactive session where your team will learn the tools to address conflict and successfully navigate challenging situations experienced in the workplace.
The training addresses:
• Peer-to-peer conflict
• Team Member-to-leader conflict
• Leader-to-team member conflict
• External stakeholders, like customer-to-team member conflict
The conflict resolution session forms part of the Leadership Essential Series and is also an exceptional
independent session for every level of the workforce.
OUR CONFLICT RESOLUTION SESSION
The session includes:
• Building trust: The session dives into content about resolving issues while building credibility and trust.
• Effective communication: The facilitator will take your team through the communication model and how to utilize it effectively to
deal with conflict.
• Active Listening: A vital component of resolution is listening. The facilitator will share active listening techniques and provide activities to enhance your team's listening skills.
• Understanding personalities: The facilitator will explore how personality impacts response to conflict and how each team member can understand their nature and others' natures to effectively deal with uncomfortable situations and disagreements.
• General role-playing: Your team will utilize the communication model for feedback and role-play situations. Team members will analyze responses and explore opportunity areas.
• Group discussions: The facilitator provides case studies for your team to discuss to determine how each individual would effectively approach an issue, drill down to the root cause and resolve the conflict.
• Personalized role-playing: The facilitator will then move into actual issues and case studies specific to your organization to put all the skills and information learned into practice.
transitioning from peer to leader
Transitioning from being an individual contributor to a leadership role can be difficult, with the unique challenges of having tough, honest conversations and overcoming peer resentment and initial awkwardness. Mitigating these difficulties and promoting a smooth peer-to-leader transition requires communicating clearly, navigating challenging situations well and establishing clear expectations.
Our peer to leader transition session helps empower your team members and provide them with the tools and techniques to move from one role to another successfully. A successful transition will give your emerging leaders the confidence to lead their teams, improve performance, grow trust and credibility, and keep the team engaged and satisfied.
PEER TO LEADER TRANSITION SESSION
The session assists individual contributors in transitioning effectively into a leadership role.
The course includes:
• Tools and techniques: Our facilitator shares valuable information and proven tools and techniques to help participants successfully transition into their new leadership role.
• Challenge exploration: The session explores challenges typical in transitions, what to do to move things forward and what advantages come from moving from peer to leader.
• Interactive sessions: Our facilitators will provide case studies and interactive roleplaying scenarios to help participants apply their learning and promote recall.
PEER TO LEADER TRANSITION TRAINING OBJECTIVES
Our peer to leader transition course’s objective is to empower participants, giving them the necessary tools to be influential leaders.
The course addresses:
• Transition hurdles: The course discusses challenges that typically happen during the transition phase to equip participants to deal with them constructively.
• New situations: Part of the transition from individual contributor to team leader, supervisor or manager is dealing with new situations. The course empowers the team to handle situations effectively.
• Rapport: By constructively managing hurdles, the new leader will build credibility, improve team performance and earn respect. Training assists the leader in establishing rapport with staff.