customer service
Customer service training stands at the heart of every successful business, serving as a key differentiator in todays competitive market. This training equips employees with the essential skills and knowledge needed to provide exceptional service, ensuring that customers feel valued, understood, and satisfied. By fostering strong communication and problem-solving skills, customer service training enhances the customer experience, leading to increased loyalty, positive word of mouth, and ultimately, higher sales and growth for the organization. Moreover, it empowers employees to handle complaints and challenges effectively, turning potentially negative experiences into opportunities for positive engagement. Investing in customer service training not only demonstrates a commitment to quality and excellence but also cultivates a customer centric culture that drives organizational success. In a world where customers have endless choices, outstanding customer service training ensures your team can make every interaction count, setting your business apart and securing its long-term prosperity.
customer service courses
workplace etiquette
Training will:
• Explore the guidelines of modern business etiquette in verbal and non-verbal communications as well as professional presence
• Identify tips, tools and techniques to help you stay ahead of your daily challenges and make them work for you
• Learn persuasive written and oral communications to enhance selling abilities
communication
in the workplace
Training will:
• Develop skills to keep greetings simple and sincere
• Emphasize the importance of being pleasant, remaining unscripted and being brief
• Utilize a conflict resolution model to ensure difficult conversations are managed professionally
• Fine tune and ensure email communications are appropriate
• Knowledge and skills are increased through a series of customized role plays and interactive participation
difficult customers
Training will:
• Emphasize on customer satisfaction and relationships
• Develop skills and confidence through a series of customized role plays designed to help communicate with and manage specific types of difficult customers
handling difficult situations
Training will:
• Develop skills and confidence through a series of customized role plays
• Provide feedback to the participant to further enhance skill development
customer service excellence
Training will:
• Develop insight into human behavior and motivation
• Prepare team members to communicate and serve internal/external customers
• Develop skills and knowledge through a series of class exercises and role plays
understanding customer perceptions
Training will:
• Focus on techniques designed to understand customer perceptions, defuse hostile situations and turn anger into loyalty
• Develop participant skill and confidence through a series of customized role plays designed to help them communicate with and manage the angry customer
how to win and keep customers
The only thing more difficult than delivering excellent customer service consistently is motivating others to deliver excellent customer service consistently.
Training will:
• Cover four (4) motivational strategies that can help organizations succeed
• Help team members develop skills to have a positive impact on internal/external customers they encounter in their day-to-day business activities
• Emphasize human relations principles that help each team member have a positive impact onmthe team and customer
IDENTIFYING AND responding productively to customer motivations
Training will:
• Teach team members to ask the “right” questions and interpret answers to better serve each customer’s unique needs
• Ensure each team member is better prepared to communicate and serve internal/external customers in ways specific to each
• Knowledge and skill are both increased through a series of customized case studies